Smarter Workforce Driven by Smarter Communication: Another Perspective to Workforce Transformation

Authored by Mahesh Badam, Consultant, Marketing, India, Dell

The world of work is evolving every second and so is the style of productivity. For today’s tech-savvy workforce, maximizing productivity while meeting business demands holds sacrosanct. If studies are anything to go by, the fewer barriers employees face at their workplace, the happier they will be and the smarter they will work towards giving their full dedication, meeting deadlines, and ensuring greater customer satisfaction through high-end products and services. In other words, now more than ever, workforce technology holds the key to succeeding in your business objectives and catering to evolving customer expectations.

Research shows that investments in workforce technology result in improved customer experience and revenue growth. However, IT decision-makers in organizations still show their reluctance to make such investments—primarily on grounds of costs, complexity, and security. For example, they often overlook the importance of good audio headsets when it comes to workplace infrastructure. But, studies prove that good audio headsets provide great control over ambient noise that hinders collaboration and communication at the workplace. 

Less sound equates to smarter productivity: Transforming Workforce with Technology 

Increasingly, modern workforce is transforming into a diversified workforce. This diversified workforce comprises remote workers, low-mobility employees, work-from-home employees, and so on. These workers often need to collaborate with their colleagues or customers to focus on any specific tasks. Headsets can assist them in both the purposes. 

In today's rapidly transforming communications environment, the importance of unified communication headsets has increased manifold. Since more and more organizations are gradually shifting to softphones (PC) from traditional landline desk phones, leveraging applications like Skype® for Business, delivering a high-quality calling experience has emerged as an important tenet. Good quality headsets, these days, are coming up with exceptional noise-cancelling and various productivity-driven features. So, they work great to reduce unnecessary noise during meetings and conferences. Further, top-notch technologies can modulate all distractions from voices and from general noise escalation. Similarly, for the call centre environment, long-wearing comfort of headsets is of prime importance. Enhanced design of new headsets is doing a great job to address this part.

Dell Unified Communication Headsets 

With its new audio peripherals, Dell has developed a broad portfolio to ensure the finest audio quality and ambient noise cancellation for your business calls. After all, a sound audio experience ensures sound productivity at work. 

Dell Headset UC150 

With the Dell Headset UC150, users will experience great audio clarity during conference calls. It provides improved in-person call quality with HD wideband voice and a dynamic equalizer. UC150 is able to work with major unified communication platforms. Besides, it is certified for Skype for Business.

Managing call functions is a matter of the touch of a button with the headset, thanks to its control unit. Users can pick up calls, hang up, and control volume and mute functions with ease. The Dell Headset - UC150 features a built-in noise cancelling mic, so that only their voice will be picked up and not the surrounding background noise. Listening in comfort is assured, thanks to Foam earpads that cushion your ears. 

Dell Headset UC350 Dell Pro Stereo Headset - UC350 provides optimized in-person call quality and music clarity with HD wideband voice and a dynamic equalizer. It works with major unified communication platforms. It is also certified for Skype for Business. It features a built-in noise cancelling mic, so that only users’ voice will be picked up and not the surrounding background noise. Its control unit enables users to conveniently manage call functions with the touch of a button.

#SoundOfProductivity 

Today’s workforce is technology-savvy and believes in maximizing productivity while meeting demands of the business. Now, one does not fly down for a face-to-face meeting, as a major part of work gets done on calls. But how effective is this organizational practice? Don’t we still meet to discuss what has already been discussed in the meeting? Don’t we try to separate voice from noise during conference calls? 

Given these incidents, we, at Dell EMC India, have introduced #SoundOfProductivity campaign with the intent to promote Dell Unified Audio product range. 

To know more, visit http://www.soundofproductivity.com/en/. You can also get involved and stay abreast of various activities revolving around this campaign on Dell EMC India's social platforms - Facebook, Twitter and LinkedIn group.